Local places. An honest lens.
Great service deserves
more than stars.
Anonymous visits. Five clear scores. Local Lens turns everyday customer experiences into 30–60 second reviews—and practical feedback owners can act on.
For restaurants, gyms, salons, dealerships & boutiques.
Greeting · Speed · Cleanliness · Product · Follow-up
A framework for feedback. Not a sample customer rating.
Our promise, from day one
From first hello to follow-up
See your business
from the other side.
A star rating tells you how someone felt. Our scorecard shows where the experience worked—and where it broke down.
30–60s
Short enough to watch. Specific enough to matter.
Public reviews help locals decide where to go. Private reports help owners decide what to improve.
The everyday visit
We experience your business anonymously, like a regular customer. Greeting, speed, cleanliness, product and follow-up get a closer look.
The useful breakdown
Public shorts deliver a quick, scored review. Paid private reports go deeper with video clips and staff coaching notes—not just a number.
The second look
A private package includes a re-shop in 30 days, so you can see whether changes show up in the customer experience.
Choose your lens
Public insight. Private progress.
Pay for deeper feedback, never a better score. Pricing depends on the scope of your shop.
For local viewers
Public shorts
Free
30–60 second customer-experience videos with a five-category scorecard. Honest takes to help you choose your next local stop.
Editorial coverage—not a guaranteed booking.
For business owners
Private improvement report
$150–$500 / package
- — Private customer-experience report
- — Video clips and staff coaching notes
- — A re-shop in 30 days
Want ongoing visibility? Ask about monthly shops and the Verified Score badge. Availability and terms are confirmed separately.
Bookable services
Choose an available service below to see details and book.
Make the next visit better
Don’t guess what your customers experience.
Get a clear view of the gaps, give your team useful direction, and come back stronger in 30 days.
Explore private shop bookings ↗